Application markets

The clients of the Tournaire Group operate in markets that demand the highest quality standards.

Read more

fermer fermer fermer

From 1833 to the present, a company standing the test of Time

While the busy merchant city of Grasse was already doing brisk business in olive oil, leather and gloves, it still added yet another line of business, that of “perfume oil” and “floral extracts”, leading to a new corporation: that of distillery. This in turn led to the development of boilermakers who were to expand their skills to include the making of stills. And so, in 1833, Joseph Tournaire, son and grandson of millers, set up shop in premises of 40sq.m on Place de la Roque. By the late 19th century, no fewer than six boilermaking workshops catered to the perfume industry in Grasse.

01. 1833 – THE BEGINNING OF AN ADVENTURE

02. 1920 – A FUNDAMENTAL SHIFT

03. 1950 – OPENING TO OVERSEAS

04. 2010 – ROBOTICS FOR QUALITY

05. FAMILY PICTURES

Scan de la revue scientifique "La Parfumerie Moderne", numéro d'avril 1930
La Parfumerie Moderne – Avril 1930
Article journalistique sur les nouveaux emballages aluminium vitrifiés - La Parfumerie Moderne janvier 1930 p.277 et 279
La Parfumerie Moderne avril janvier 1930 p.277 et 279

1833 – THE BEGINNING OF AN ADVENTURE

The growth of this industry, the activity of which depended on the season, fostered new needs: reliable storage, without any alteration of sensitive materials and shipping without damaging it. Perfume makers naturally turned to those with expert knowledge in materials and their various properties: the manufacturers of stills.

Thus, driven by client demand and based on the success of their stills, for which they received a medal at the 1884 Nice exhibition, the firm Antoine TOURNAIRE Fils soon diversified, expanding into the design and manufacture of tin-plated copper vats. At the time, tin-plated copper was also used for stills.

With the arrival in 1900 of the first steam factories in Grasse, and elsewhere in the west, arrived on the scene, Gustave Tournaire moved his ancestor’s workshop to premises of 600sq.m in Font-Laugière. As an engineer from the prestigious Arts & Métiers school, he developed the manufacture of tin-plated copper stills and vats for manufacturers in Grasse, French liquor-makers and the perfume-makers from all over Europe.

Publicité Tournaire paru dans “La Parfumerie Moderne” de 1925 à 1932

1920 – A FUNDAMENTAL SHIFT

From 1925 to 1930, with Marcel Tournaire at the helm, Tournaire S.A. harnessed progress in aluminium technology, to spearhead a revolution, introducing a range of packaging in state-of-the-art monobloc aluminium. Type 1 was born. Vitrification with firing and glazing was soon added to the range.

1950 – OPENING TO OVERSEAS

In the 1950s, the firm now directed by Jean Tournaire started catering to new markets. Tournaire packaging was used by the pharmaceutical industry to wrap sterile active ingredients, and also chemicals.

The development of the pharmaceutical and chemicals industries stepped up and in 1960, Marcel Tournaire invested in a plot of land in Plan-de-Grasse on which to build a new plant, still operating today. In 1965 René Tournaire industrialised the production of aluminium packaging with the introduction of the first extrusion presses and swaging machines.

With Gilbert Tournaire as president and Jean-Pierre Forestier as CEO, packaging became Tournaire S.A.’s core business in the 1970s. Exports boomed: Sales Director Jean Tournaire expanded into Asia and the Middle East. Hugues Thibaud analysed and opened up the North American market with Tournaire S.A. partnering the firm O.Berk in New Jersey, and Xavier Arnoult became the first Exports Director, developing the European market.

In 1978, Tournaire S.A. introduced to the market its first tamper-proof mounting screw, designed by Jean Tournaire: Système Plus®. In 1980, Tournaire S.A. set up a plastic injection workshop to better control the performance of the closing mechanisms for its aluminium bottles.

in response to client demand, Tournaire S.A. expanded its savoir-faire in the 1990s to include co-extrusion blow moulding. The production of multilayer plastic jerry cans started up, adding further to the range of aluminium packaging. In 1993, Tournaire S.A. improved yet further the cleaning procedure, setting up an automated stripping and oxidation unit for aluminium packaging for active ingredients used in pharmaceuticals. This also helped to boost production capacity maintaining top quality. Further to several acquisitions, the site in Grasse was extended by 50% in 1995, with new premises being built to further develop the packaging business.

In 1999, Director Luc Tournaire founded the sales subsidiary TMM in partnership with a family business from the Jura, Millet Marius, in order to better serve clients working in agrochemicals. In 2003, the US subsidiary Elemental Container was created with the buyout of the subsidiary O.Berk International in New Jersey.

Tournaire S.A. earned ISO 9002 certification in 1996, then ISO 9001 certification in 2002 and lastly, ISO 14001 certification in 2003.

With a view to greater client proximity and to provide the best possible service, Tournaire S.A. created the industrial subsidiary Tournaire Plastic S.A.S on the former Kodak site in Chalon-sur-Saône in 2005. Thanks to this central location, Tournaire S.A. could quickly deliver its barrier packaging in coextruded plastic to its clients. This manufacturing subsidiary obtained ISO 9001 certification in 2008.

Lasting success, alongside social and environmental responsibility are major values underpinning S.A. Tournaire’s development. In 2011, Director Luc Tournaire set up the firm’s school, with the aim of documenting and teaching the firm’s very specific savoir-faire. This school also fosters the professional development of staff, helping them gain professional qualifications recognised by the French government, while maintaining jobs.

2010 – ROBOTICS FOR QUALITY

In 2013, the first robots came on the scene and the manufacturing lines were modernised, facilitating routine tasks and making them more reliable.

On the strength of its 185 years’ experience serving its clients, Tournaire S.A. created, the sales subsidiary Tournaire Asie Pacifique in Bien Hoa City, Vietnam in 2018, to reach out to its partners and boost its international footing.

From a tiny boilermaker’s workshop in Grasse in 1833 to the international group of today, Tournaire S.A. has ever developed and reinvented itself, lasting through two world wars, recessions and pandemics. Tournaire S.A. remains a family business with a rich and unique experience, ever adapting to its clients and its environment to remain a privileged, innovative partner to industries for sensitive materials.

FAMILY PICTURES

Joseph Tournaire
Antoine Tournaire
Gustave Tournaire
marcel tournaire ta
Marcel Tournaire
Gilbert Tournaire
Gilbert Tournaire
Jean-Pierre Forestier
Jean-Pierre Forestier
Jean Tournaire
Jean Tournaire
Luc Tournaire
Luc Tournaire

Grasse, world capital of perfume.

Overlooking the French Riviera from foothills resplendent in the colours of Tuscany, between the sea and the mountains, the town of Grasse has prospered since the early Middle Ages.

01. Grasse, doing brisk business in a traditional industry: tanning

02. The birth of the perfume industry

03. Founding of Tournaire to serve Perfume makers

04. Emblematic family businesses in the perfume business in Grasse

05. Grasse and nature, consecration and a new boom since 2018

Grasse, doing brisk business in a traditional industry: tanning

It became a powerful, independent city in the 12th century, controlling access to the entire hinterland and doing brisk trade with Italy. In the early 15th century, the tanning industry developed considerably, for which the town was reputed all over Europe. Grasse leather was famous for its quality and green hue obtained by macerating it in myrtle. Further to the unification of Provence with the French kingdom in 1482, Grasse was able to expand its flourishing tanning business (gloves bags and belts) even further afield. The magnificent fortified city also started large-scale production of jasmine, the May rose, tuberose and lavender in 1560,.

The downside to tanned leather was its unpleasant smell. To better cater to the requirements of the aristocracy, a tanner from Grasse hit on the idea of adding perfume to his leather gloves. He is said to have offered a pair to Catherine de’ Medici, who loved them so much, she launched a new fashion for perfumed gloves at the French court, thus sparking Grasse’s global reputation. In 1614, Louis XIII created the glove and perfume makers guild, which developed such delights as marzipan gloves “à la provençale”.

 

The birth of the perfume industry

Hit by heavy taxation and competition from across the Alps in Italy, the tanning industry then suffered gentle decline through to the late 18th century. However, this coincided with the wearing of perfume being increasingly included in beauty routines. While the two lines of business were intertwined, perfume started to boom. With perfume makers growing many different aromatic plants and flowers in the Grasse country’s unique climate and soil, the perfume business ousted tanning in Grasse, soon to flourish and carve out the city’s reputation worldwide.

In the 19th century, the perfume business scaled up from craftsmanship to industry. Large family businesses started up, some of which are global leaders today.

 

Founding of Tournaire to serve Perfume makers

The craftsman’s workshop founded in 1833 on Place de la Roque in Grasse by Joseph Tournaire, also came about thanks to those glove-makers who started selling perfume.

As this industry was taking off, the need to distil natural products developed, ushering in the arrival of the first boilermakers, specialising like Tournaire in the manufacture of stills. With the introduction of steam in manufacturing in the early 1900s, large quantities of raw materials could be handled. Gustave Tournaire harnessed this development to upgrade his boilermaking workshop into a factory.

Along with stills, perfume makers also sought sturdy, waterproof packaging to ship their precious essences as far as Australia without any alteration. So Tournaire designed tin-plated copper packaging, including vats in which to ship perfume. Aluminium packaging first took off in the 1930s, driven by Marcel Tournaire, as copper became too expensive, and aluminium processing technology became more effective. Switching from soldered copper to monobloc aluminium, aluminium flasks would be used worldwide.

From 1833 to the present, a company standing the test of Time

 

Emblematic family businesses in the perfume business in Grasse

The perfume business of course included the growing of plants used to make perfume and their processing, and the composition and creation of finished products (perfume and aromas for the perfume business, cosmetics, hygiene and food products). It also drove imports and exports, trade, and the processing of raw materials.

Many family businesses still operate in this industry today, including Mane, founded in 1871, and Robertet founded in 1850, Payan Bertrand founded in 1854, Argeville in 1955 and Jean Niel in 1779.

Like Tournaire, these firms have been directed from the outset by generations of leaders who have managed to preserve their independence, innovating and developing profitably for nearly 200 years now.

According to Philippe Massé, head of the national association of manufacturers of aromatic products (Prodarom) “The Grasse perfume industry boasts 64 firms employing 4,600 staff and a turnover of 2.9 billion euros” (Source Capital – January 2021 – in French only).

“The Grasse basin has played a crucial role in the perfume business, accounting for almost half the perfume business and aromas and something like 7-8 % worldwide”. The family businesses in Grasse have developed a long-lasting heritage, unique in this world. (Source: Wikipedia, in French only).

The war years, the 1929 crash and the boom in international trade have all chipped away at the  20th-century expansion of the industry in Grasse, facing off the spectacular growth of synthetic aromas, propelled by multinational giants based in Switzerland, the US and Germany.

 

Grasse and nature, consecration and a new boom since 2018

However, the Grasse families have not had their last word.

All players in the Grasse country ecosystem have teamed up with local elected officials to invest heavily in the past years, to promote natural products and a large-scale return to growing perfume plants.

A quarter of Grasse’s territory has been classified as a “protected nature reserve”. Along with other Provence-Alpes-Côte d’Azur and Rhône-Alpes regions, it became a national business cluster in July 2005, boasting its own label called P.A.S.S (Parfums-Arômes-Senteurs-Saveurs).

The association “Fleurs d’Exception du Pays de Grasse” (Amazing flowers in Grasse country) created in 2006 to promote plant production in Grasse country, is an umbrella organisation for 25 perfume plant-growers. Its president, Armelle Janody, confirmed: “Fleurs d’Exception du Pays de Grasse is an association of perfume plant-growers in Grasse country, who have chosen to go organic. They have all signed a charter encouraging solidarity and sharing. The aim of the association is to promote perfume plants and local production”.

In August 2013, the Association Patrimoine Vivant du Pays de Grasse (Living heritage in Grasse country) was created to apply for “the skills related to perfume in Grasse country: the cultivation of perfume plants, the knowledge and processing of natural raw materials, and the art of perfume composition” to be classified as  “Intangible Cultural Heritage of Humanity”. Chaired by former French Senator and Mayor of Grasse Jean-Pierre Leleux, this very active association represents all industry players and has gained unanimous approval. It aims to “make a representative List of the Intangible Cultural Heritage of Humanity, including the entire heritage of the Grasse country, encourage its preservation, and promotion, help to raise awareness among the public, by way of publications, websites, meetings, facilitate access to this heritage to as many people as possible by all means, and apply to be listed as Intangible Cultural Heritage of Humanity. Lastly to encourage recognition of Perfume making as an art form”. Click here to find out more.

In 2018, the Grasse country received UN consecration  with the listing of its skills related to perfume as Intangible Cultural Heritage of Humanity.

In 2020, elected officials modified the Local Urbanism Plan to multiply possible farmland by more than five, from 178 to 928 ha, i.e. 20% of the town’s territory!, to develop the growing of rose and jasmine.

Major luxury brands placing great importance on the use of natural products are established in Grasse: Chanel, Dior, Lancôme and Louis Vuitton…

From the outset, the Grasse glove and perfume makers used locally available natural raw materials including lavender, orange blossom, rose and mimosa to perfume their gloves.

Synthetic perfumes and aromas by mainly foreign firms had been making inroads for years, yet the entrepreneurs and elected officials in Grasse country have demonstrated a new sense of initiative, and reasserted Grasse as the territory spearheading the revival of natural ingredients in industry, in anticipation of newfound consumer enthusiasm for natural products.

As the birthplace of family businesses in trading and processing of perfume plants and aromas, the composition and the creation of perfume, Grasse country is ever proud of its ranking as the world capital of perfume, quality and natural products worldwide.

Following the success of lavender, orange blossom, rose and mimosa, other plants too are making a comeback: tuberose and jasmine, unique authentic fragrances. All Tournaire staff are proud to help ship these precious, sensitive perfumes the world over.

Romain Leclef, General manager Asia-Pacific at Tournaire

Interview of Romain Leclef
General Manager Asia-Pacific at Tournaire

Can you introduce yourself and Tournaire Asia Pacific’s activity ?

Hello everyone, my name is Romain Leclef, I am in charge of the Tournaire subsidiary in Asia and I’m taking care of the whole Asia Pacific area.

Tournaire activity is to help our european clients to develop on the Asian market. Most of them, mainly perfumers, have installed production units there and we accompany themon that Asian market. We also develop new market share locally.

 

What are the profiles of client companies ?

The typical profil of our customers in Asia is first of all, perfumery, which is our historical business. We also have a significant part of our turnover based on API, which is pharmaceutical market. And then, we have a lot of activity, we can talk about electrolytes, we can see the expansion of electric vehicule, and those are our partners in China, China is leader of battery manufacturing. We also have partner on liquide chistals market, this is for computer screen, television or smartphones.

 

What are the specificities of Tournaire ?

Our competitive advantage compare to our competitors, is obviously our high quality, which remains our brand focus but we also have the largest range of the market. Starting from few CC up to more than 30 litters. None of our competitor have a largest range.

 

Are the regulations different ? Are they changing ?

The Asian regulation is different than the european or american one, but it’s a regulation that is slowly joining the european and the american one. Asian people are more and more demanding and the quality become a necessityin Asia, which allows Tournaire to grow there.

 

Is aluminium packaging gaining importance in Asia Pacific ?

Aluminium packaging indeed is more an more important in Asia, As I previously explained, the regulation is getting more and more demanding and the rise of quality in Asia request an expertise in packaging which promote the potential of Tournaire in Asia.

Paolo Schreiber, General manager of Agrosyn SARL

Interview of Paolo Schreiber
General manager of Agrosyn SARL

 

Can you introduce yourself and the business of your company? 

Hello I am Paolo Schreiber the general manager of Agrosyn SARL, founded in 1999 by my father and 3 other partners to operate in the Agrochemicals markets. In 2002 I joined the company with the objective of developing sales in the packaging sector. This has been a winning strategy because over the years this  sector has continued to decline while the main sector today has remained the packaging .

 

What size does Tournaire take in your activity? 

As already explained before, the activity with TOURNAIRE has not stopped evolving and has become fundamental. It now represents 90% of our turnover.

 

What is the typology of your customers? 

The typology of our customers is divided into several markets insofar as TOURNAIRE bottles cover several areas of use. The most important is certainly the  perfumery sector , followed by the food ingredients sector without forgetting the  pharmaceutical sector , the chemical industry as solvents – and other “niche” markets.

 

What type of orders do you receive most regularly? 

At the beginning, the most frequent requests are mainly related to the product characteristics and prices. Then to finalize sales, it is often necessary to have more technical documentation;  another characteristic very appreciated by customers is to have the ability to deliver quickly with flexibility.

 

How is the packaging market developing in your area and in particular the packaging made of aluminum? 

Packaging is no longer only intended as before to contain a product, but today it must also be able to protect the content and enhance it on the market. As a result, customers have become more and more demanding about the characteristics of the packaging and we must pay attention at any time to satisfy them.

 

Is the regulation different? How does it evolve? 

In Italy, of course, we follow European rules such as GMP and ISO, but for certain sectors such as the food industry,we have a tradition of specific legislation which obliges the customer to always choose the products that best suit his objectives.

 

Are there any new materials that use aluminum packaging? 

There are specific materials that require aluminum packaging, traditionally the pharmaceutical market , but also more recently other strategic products from the electronics industry.

 

What are the latest developments in terms of environment and packaging? 

The environmental theme has become more and more important also in the packaging sector and recently we have more and more questions about this subject, especially with regard to recyclability at the end of life. For us it is increasingly important to be able to meet these demands in the future.

Benoît Ramet, Vice President Sales Marketing at Elemental Container

Interview of Benoît Ramet

Vice President Sales Marketing at Elemental Container

 

Can you introduce yourself and the activity of Elemental Container?

Sure, my name is Benoît Ramet, I’m with Elemental Container, I’m the vice president of sales and marketing and we are the subsidiary of Tournaire SA in North america.

 

How does the aluminum packaging market evolve in the USA?

So like in the US like in many other industrial countries aluminum benefits from a great trend in general as we see more and more company intending to move away from plastic, for instance, to go toward aluminum. Aluminum can be recycled indefinitely and it’s very important to do so and to take advantage of that.

 

What is the typical profil of your client companies?

So we have a very diverse group of customers, they could be for natural products in flavour and fragrance, could be for vitamins, but it also could be for analytical solvents, so the profils are really people that wants to protect there products and aluminum offers great benefits: It’s a prefect barrier to gas moisture and light and its important to realise that it’s an option, and its also extremly light so I would really encourage people to take advantage of those criterias and caracteristics.

 

What are the most frequently asked questions?

So the most frequent request for us is, as we are distributers and have no manufacturing in North America, therefor it’s having the products available. It’s of course all the technical questions but in the end, especially in this environment, what is more important is to have the product available in quantity and quality. So that have been our focus since the beginning of covid unfortunatly, and it’s our every day concerne.

 

What advice could you give to a client thinking of the best type of packaging for his futur product?

When a customer looks for packaging, I would say that they should not only look at the price. It’s very easy to compare prices of different material and just pick the cheapest one. The cheapest one, is not going to be the best strategy if you start loosing the product or the integrity of the product. You work very hard to create the best product out there make sure the extra dollar is going to protect it all the way to your customers and that your customers will be satisfied. Being a little cheap up front might not be the best solution. Give a chance, take the time to do your studies and also to test different packaging and I think, at the end of the day, you’ll see the benefits.

Interview of Letizia Geraci, sales assistant

Interview of Letizia Geraci
Sales assistant at Tournaire

Can you introduce yourself and your job ?

My name is Letizia Geraci and I have been working for Tournaire for 1 year. I am a sales assistant, in other words, I am in charge of customers. I am based on the plastics site which is located in Chalons sur Saone.

Why did you choose this job ?

I chose this job because it corresponds well to my taste for customer relations, I like to be close to customers to meet their needs. This job allows me to speak foreign languages for which I have an aptitude.

Why work at Tournaire ?

After having worked for large groups, I decided to join Tournaire, which is a human company, and which has a strong international presence. This company has a long history, which proves its durability.

How is your role important for the commercial management ?

My role is the point of entry between the customers and Tournaire, this proximity is the gateway between the customers and Tournaire, it allows me to answer the different questions as well as possible. We try to provide the most relevant solutions to our customers’ different needs.

What is your assessment after 1 year at Tournaire ?

Tournaire is a family business where you are easily integrated, the environment is benevolent and friendly. The outcome is positive because I have a role that corresponds to my expectations.

 

Anna Yàñez – General Director of Inquiaroma and distributor partner of Tournaire Emballage

Interview of Anna Yàñez
General Director of Inquiaroma

Can you present Inquiaroma and its activity?

Inquiaroma (Internacional Química Aromática SA) is a commercial company specialized in the distribution of technical packaging for the pharmaceutical, chemical and perfumery sectors, as well as in the distribution of natural raw materials, especially for the cosmetics, nutraceutical, food and home care markets.

The company was founded in 1969, it is a family business that thanks to our know-how, our capacity to adapt and innovate, Inquiaroma is a reference company, highly qualified in technical terms.

We operate in the Spanish and Portuguese markets and in some product lines in Italy.

Our objective is to be the strategic partner of our customers and with our experience to have tailor-made solutions to satisfy all their needs.

What is your relationship and activity with Tournaire?

Inquiaroma has represented Tournaire in Spain and Portugal as a distributor since the end of the 70’s, but it is only when Spain was integrated into the European Union that we were able to develop the market and grow.

In the beginning, the tariffs made the price of the packages very high and, given the economic situation at the time, it was difficult to get them approved.

It was in the 1980’s that we were able to really develop the Tournaire market and position Tournaire containers as high quality, value-added technical containers for API’s, fragrance compounds and chemicals.

Tournaire products are now well known in the Spanish market for their reliability and quality.

Inquiaroma has just celebrated its 50th anniversary, what has been the evolution of your packaging demands in your markets?

Yes, we have. Two years ago, we celebrated the 50th anniversary of the company and I would almost say that we have been with Tournaire for more than 40 years. We have grown together and Tournaire is one of our main partners to whom we owe part of our prestige and development.

The evolution of Tournaire’s packaging business has been very positive over the years, and especially in recent years, customers have become more demanding, looking for high quality packaging that offers reliability in packaging and transportation, and they have found this with Tournaire packaging.

In the Pharma market, Tournaire has been a great support in terms of documentation and traceability, and each year the number of follow-up checks increases.

Thanks to the quality offered by Tournaire, customers have also been able to develop their markets and grow, especially with aluminum containers.

What are the main markets where Tournaire packaging is used today ?

Our market with Tournaire mainly concerns aluminium packaging for the perfume industry (manufacturers of perfumed compositions), the pharmaceutical industry (manufacturers of APIs) and the chemical/agrochemical industry.

We have more difficulties with plastic containers because of the competition’s prices, but they are becoming more and more interesting every day. Very little presence of glass containers.

How do you see the evolution of your market in the next 10 years? 

In demanding sectors such as perfumery and pharmacy, customers are looking for Tournaire quality. It guarantees the quality of your products.

But we must consider that cheaper alternatives may appear for the chemical sectors (fairer prices) and even for the perfumery sector. Crises like the one we are going through trigger the emergence of alternative suppliers, and this is very dangerous.

What are the services you and your customers expect from Tournaire Packaging ? 

For such a technical packaging, our customers and ourselves are looking for a guarantee in the quality of Tournaire packaging, a quick adaptation to the legislative changes, a quick supply and a better protection of the drums during the transport so that they are not damaged.

The truth is that we are very satisfied with the quality and service of Tournaire and we hope that they will continue as they have done until now and that in the future they will adapt well to the growth so as not to have supply problems.

Marc Cusset, New Corporate Head of Sales and Marketing at Tournaire

Interview of Marc Cusset
Corporate Head of Sales and Marketing at Tournaire

Can you introduce yourself and your department ?

Dear all, my name is Marc Cusset, I’m the new Corporate Head of Sales and Marketing of Tournaire Group. I lead a team of around 20 people worldwide for the packaging division. On a personal standpoint, I have been working for more than 25 years in very similar environments in BtoB, industrial sectors, international, multi-cultural and very competitive.

My function as part of a more global transformation plan of the group and is intending to accelerate and to structure our future developments. In that context, another new position in my team is led by Gilles Durand as the Marketing Director. Gille’s expertise in both applications and product is crucial for the efficiency of our marketing team in order to always serve better our customers and distributors.

Why do you strengthen your organisation in the middle of the COVID-19 crisis ?

It’s about converting the covid prices from a threat to an opportunity for reinforcement and sales growth. In that purpose and despite the long-lasting turmoil in our social and economic environment, our obsession is to maintain our optimum customer service.

This is our DNA while constructing our strategic roadmap. Keywords of this roadmap are focusing our resources on a relevant market application to serve our customers and to implement our international deployment.

What is your vision of the role of your department for a manufacturer like Tournaire?

Our main mission is to generate profitable and sustainable sales growth for the group. Sustainability is essential for family-owned groups like Tournaire. In that purpose, customer relationship, listening to their needs along with the product and service offerings are key success factors for differentiating ourselves over time. For example, product range extension but also providing compatibility tests thanks to our testing lab new recent and very much appreciated by our customers.

How do you foresee the exit from the COVID-19 crisis?

The acceleration of our development at I was referring to earlier in this presentation, we materialize during the second semester by new product launches in stand-by since early 2020. But also by broader international development of our distribution network. Finally, another strategic topic is the securisation of our procurement of raw materials as well as their purchase cost and therefore our pricing in 2021.

How do you help the customers understand the packaging issues in their market?

Thanks to the creation of our marketing team in the second part of 2020, we are able to provide more and more marketing tools for documentation and trading purposes to our customers or distributors in our sale forces. All of that will be available step by step from September 2021 and I warmly invite you to join us on our website tournaire.fr.

 

close