My role is to respond to my customers’ needs. I put forward suitable service packages and offer customised support that’s fully in line with their requests. I have spent the past three years leveraging my experience and professional background to build up a set of core services that’s very broad in scope. My job entails listening to our customers, to shape a broad and varied range of bespoke services.
This work has been accomplished through our determination to weigh in on the lifecycle of industrial projects, from needs analysis through to stellar service agreements.
Since TOURNAIRE SA was first founded in 1833, it has built up an international reputation with a footing in 70 countries. We have long-standing customers working in various markets, such as chemicals, Pharmaceuticals and Healthcare (ORIL – PMC ISOCHEM – SANOFI – UCB – ZACH SYSTEM) as well as Aromas & Ingredients and Perfumery – Cosmetics (BIOLANDES – EXSYMOL – MANE – PAYAN BERTRAND – ROBERTET).
For the past five years, our corporate strategy has been to focus on the processing of natural raw materials. We have channelled our expertise in order to position ourselves as key players in natural materials, with very specific offers.
Every day is a new adventure: I often need to think on my feet, organising on-site visits for reviews and surveys. Our plan is to bolster our “Service” team in order to roll out an even more proactive approach.
In addition to handling everyday aftermarket needs and responses, we can provide support for our customers. We itemise their needs as closely as possible, suggesting support with an expanded offer, at all points along the supply chain involving our core business: “design and execution of key machinery, turnkey processes and bespoke processes”.
We cater to a diverse customer base featuring three different profiles: key accounts, SMEs and start-ups.
Our offer can be standard or customised, depending on what our customers choose. We provide support for better control over each key step, factoring in risk management and keeping to the schedule. Our USP is: “Your made-to-measure is our standard”.
Our new offers aims to weigh in on the life cycle of industrial projects. It comprises three steps:
1 First, the engineering phase
Assistance upstream with projects in the engineering phase. Our process engineers draw up preliminary outlines and detailed preliminary designs with a view to drafting suitable specifications.
Our HALL PILOT is available to approve and analyse everything, to walk our customers through to the industrial stages.
2 The Design and Execution phase for turnkey units
3 Downstream, the Services phase during installation and throughout the unit life cycle
Customers may also apply to my department regarding the sale of new machinery and additional equipment such as condensers, multi-stage pressure filters, Buchner filters etc.
The satisfaction of a job well done, but also the forging of relationships and the fostering of trust with our customers further to the rollout of a lasting, tailored service offer. With repeat business and a growing customer portfolio, we have grown turnover from 5 to 25% over the past three years.
It helps to test processes in lab mode before scaling up to industrial mode.
Working for TOURNAIRE EQUIPEMENT provides ongoing immersion in a variety of services, great learning opportunities in both professional and personal terms in fulfilling fields, with support from competent staff, in a warm and friendly atmosphere, growing together.
Check out Tournaire’s WiNatLab hall pilot here (winatlab.tournaire.fr).